General FAQs
How do I place an order?
Simply select your desired products, add them to your cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.
What payment methods do you accept?
We accept multiple secure payment options, including credit cards, PayPal, Klarna, Shop Pay, and Google Pay.
Are prices inclusive of VAT?
Yes, VAT is included in all displayed prices. As tax regulations may differ by country and change from time to time, the applicable VAT rate may vary. Please refer to our VAT Rates by Country table for the most up-to-date information.
Can I modify or cancel my order?
If your order has not yet been processed or shipped, please contact our support team as soon as possible. Once shipped, changes may not be possible.
Will I receive an order confirmation?
Yes, you will receive a confirmation email once your order is successfully placed.
Can I track my order?
Yes, a tracking number will be provided once your order has been shipped.
Do you offer discounts or promotions?
We may offer promotions or discount codes from time to time. You can get discount code on the website banners or our newsletters. Please note that discounts cannot be applied after an order has been placed.
Is it safe to shop on your website?
Yes, we use secure payment systems and encryption to protect your personal and payment information.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to manage orders more easily.
Can I order from outside the EU?
Currently, we primarily serve customers in Germany and some other EU countries (Italy, Belgium, France, Netherlands, Spain). For other regions, shipping is not available currently.
What should I do if my payment fails?
Please verify your payment details or try another method. If the issue continues, contact your bank or our support team.
Will I receive an invoice?
Yes, an invoice will be provided after your order is confirmed or shipped.
How can I get a coupon code?
You can receive coupon codes through our official website, newsletter subscriptions, promotional campaigns, or special events. We may also offer exclusive discounts to new customers or during seasonal sales.
How do I use a coupon code?
At cart drawer or checkout page, enter your coupon code in the designated field and click “Apply.” The discount will be automatically deducted from your order total if the code is valid.
Why isn’t my coupon code working?
Please make sure the code is entered correctly and has not expired. Some codes may have specific conditions, such as minimum order value or applicable products.
Can I use multiple coupon codes at once?
No, only one coupon code can be applied per order.
Can I use a coupon code after placing an order?
No, coupon codes must be applied at cart or during checkout, and cannot be added afterward.
