Privacy policy
Last updated: July 27, 2026.
Hoymiles MyEnergy GmbH (hereinafter referred to as “Hoymiles”, “we”, “us”, or “our”) takes the protection of your personal data very seriously. As the data controller under the General Data Protection Regulation (GDPR), we process your personal data in accordance with applicable European and German data protection laws.
The purpose of this Privacy Policy is to explain how we collect, use, and protect your personal data when you interact with our website, mobile applications, customer support, and other services (collectively, the "Services"), as well as through any third-party services or products that reference this document.
Please read this Privacy Policy carefully to understand how your data is handled. This document is provided for your information and does not require your explicit consent to be effective. Where we rely on your consent for specific data processing activities (e.g., non-essential cookies or direct marketing), we will explicitly request it from you separately.
Table of Contents:
- 1 WHO WE ARE
- 2 DATA TYPES & LEGAL BASIS
- 3 HOW WE SHARE YOUR DATA
- 4 HOW WE KEEP YOUR DATA
- 5 DATA STORAGE AND TRANSFER
- 6 YOUR RIGHTS
- 7 COOKIES AND SIMILAR TECHNOLOGIES
- 8 CHANGES TO THE PRIVACY POLICY
- 9 PRIVACY CONTACT
- ANNEX: DETAILED INFORMATION BY FUNCTION
1 WHO WE ARE
For the operation of this e-commerce website and the fulfillment of our services, the following entities act as Joint Controllers in accordance with Art. 26 GDPR:
Hoymiles MyEnergy GmbH:
Postal address: Lurgiallee 10-12, 60439 Frankfurt am Main, Deutschland
Data Protection Contact : service@hoymiles.com
Hoymiles Power Electronics Inc.:
Postal address: 5th Building, Caineng Shunfeng Innovation Center, No. 99 Housheng Street, Kangqiao Sub-district, Gongshu District, Hangzhou City, Zhejiang Province, China
Data Protection Contact: info@hoymiles.com
Division of Responsibilities as Joint Controllers:
To ensure the protection of your personal data, we have entered into a Joint Controllership Agreement. The responsibilities are divided as follows:
Hoymiles MyEnergy GmbH is responsible for the legal and commercial operation of the store in the EU, managing local compliance, and acts as your primary point of contact for asserting your data subject rights.
Hoymiles Power Electronics Inc. provides and operates the IT infrastructure of this website and executes the operational tasks regarding shipping, customer inquiries, and after-sales services on behalf of the joint operation.
Regardless of this internal division of responsibilities, you may exercise your rights under the GDPR against either of the joint controllers.
If you have any questions or comments about this Privacy Policy, or wish to exercise your data subject rights, you can contact us by sending an email to our designated point of contact: service@hoymiles.com.
2 DATA TYPES & LEGAL BASIS
2.1 In principle, most of our Services can be used without creating an account or sharing personal data with us. However, this may lead to reduced functionality of the Service.
2.2 Depending on how you communicate with and use our Services , the amount of personal data we collect, process, and use will vary. Within our website, we will collect, process, and use personal data about you, particularly in the following cases:
- a. When you visit our website and use individual functions of the website.
- b. When you voluntarily contact us by email or correspond directly with us.
- c. If you register a website account to use or communicate with our website.
- d. If you order, or purchase a Hoymiles product.
- e. If you request product maintenance or service from us or our authorized service partners, or make an appointment for such services.
- f. If you contact us to provide you with information about products or if you request support.
- g. If you apply for a loan or financing solution offered by our partners.
- h. If you sign up for our newsletter or participate in our surveys.
- i. When there is a legal obligation or to defend legal claims.
- j. When you post a review for a purchased product.
Please note that, where certain personal data is required to access a function or service, we will indicate which fields are mandatory and explain the consequences of not providing them.
In other cases, we may collect information passively, as we may use tracking tools like browser cookies and other similar technology on our website and in communications we send you.
2.3 We will process the following categories of personal data, depending on how you interact with us :
- a. User contact data, such as first name, last name, address, telephone number, and email address;
- b. User account data, such as email address, password, account ID, username, user ID, country/region setting, etc;
- c. User consent records, such as user ID, account ID, the consent time, related policy version information,etc;
- d. Technical, security and account operations data, such as IP address (used for security logs and fraud prevention), login tokens, digital certificates, verification codes, and essential system/app crash logs;
- e. Tracking, analytics, and advertising data (typically collected via cookies and similar technologies), such as browser type, browsing behavior on our website, IP-based approximate location, and advertising identifiers (e.g., IDFA, GAID) or cookie IDs;
- f. Order information, such as delivery address, order status, company, VAT number, delivery status;
- g. Economic and transactions information, such as your payment or card data, information on your purchases, orders, returns, etc;
- h. Feedback data, If you contact us to provide you with information about products or if you request support or data subject right response;
- i. Review data, such as username (de-identified), country, comment contents ( which may include the photo you uploaded) and comment time;
- j. Marketing preference and subscription data, such as newsletter subscription status, communication preferences, marketing consent records and opt-out records.
2.4 We may use data that we collect for the following purposes:
2.4.1 Performance of the agreement (Art. 6(1)(b) GDPR) in the context of the provision of our website Services:
- a. Processing of the order on the website.
- b. Processing of applications related to the purchase on the website, such as your application for a loan or financing.
- c. Delivery of our website services to you, such as website Account, website events, and other related services and features.
- d. Handling of service and maintenance requests, such as appointments and requests regarding service, repair, and warranty.
- e. Processing of your accounts and invoices.
- f. Provision of customer support, such as answering requests via online chatting, phone calls or emails.
2.4.2 Compliance with statutory obligations (Art. 6(1)(c) GDPR) to which Hoymiles is subject:
- a. Defense of legal claims. We will process personal data to the extent necessary if there is a legal obligation or to defend legal claims.
- b. When your request is related to the exercise of your rights on which we inform you below, we are legally permitted to process your data for compliance with our legal obligations.
2.4.3 Based on your freely given consent (Art. 6(1)(a) GDPR)
- a.When you subscribe to our Newsletter service, we will offer you the latest news about our products and services.
- b.We will use your personal data such as browsing history, and purchase history collected from our website cookies to build a profile about your preferences. This allows us to show you personalized advertisements on third-party platforms and enrich your profile with data from our partners to better understand your interests. You can check and change your current browser's cookie settings using the methods below.
- c.When you post a review for a purchased product, we process your personal data, including your de-identified username, country, comment content (which may include uploaded photos), and the timestamp of your submission. You retain full control over your content and may delete your review at any time.
- d.We will use your personal data such as your IP address, browser information, and interactions with our website in order to evaluate website usage, compile statistical reports, and continuously improve our Services. This processing only occurs if you have actively opted-in, and you can check and change your current browser's cookie settings using the methods below.
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2.4.4 Based on the legitimate interests of us or a third party (Art. 6(1)(f) GDPR), as specified below:
- a. Improving our products and services. We may anonymize and aggregate the personal data we collect (so that it does not directly identify you) to better understand how our Services will be used, to improve our Services , and to develop new features and services.
- b. Providing user support, such as requests regarding our products or services that we receive via online chat function, telephone, or email.
- c. To ensure website information security. Collected data is processed in the context of ensuring the operation of IT systems. This includes, but is not limited to, backup and recovery of data processed in IT systems, recording and verifying the proper functioning of IT systems, detection and defense against unauthorized access to personal data, and incident and problem management to remedy disruptions in IT systems.
- d. Disclosure of data to authorities, courts or other third parties.
If you would like to know more about which categories of personal data we collect about you, how we use this information and what the legal basis is for its processing, you will find our detailed description below in Annex 1.
3 HOW WE SHARE YOUR DATA
3.1 We may share your data with the following parties:
a.Hoymiles Group Companies and/or Hoymiles Affiliated Companies. Depending on which Hoymiles Service you use, we may share your personal data with other Hoymiles Group Companies and/or Hoymiles Affiliated Companies to provide the Service to you. For example, when another Hoymiles entity performs the Service for you (e.g. providing after-sales warranty support) that you requested via the Hoymiles Website.
b.Service providers and advisors as our data processor. Personal data may be provided to external suppliers and other service providers who perform services on our behalf or perform services as an independent controller, including identifying and delivering targeted advertisements (for example on Facebook and Twitter), offering website infrastructural services, offering payment services, mailing or email services, customer support, after-sales and maintenance, tax and accounting services, fraud prevention services, web hosting, logistics, transport and delivery partner, and analytical services.
c.Payment service providers, To process your payments securely, we offer various payment methods. When you make a purchase, your payment data is transferred to the respective payment service provider. These providers act as independent Data Controllers for the processing of your payment information. We do not store your full credit card details or payment credentials.
- PayPal: If you choose PayPal, your data is transmitted to PayPal (Europe) S.à r.l. et Cie, S.C.A.
- Klarna: If you choose Klarna's payment options (e.g., Pay Later), we will transmit your personal and order details to Klarna Bank AB (publ) so Klarna can assess whether you qualify for their payment methods and tailor those methods for you.
- Shopify Payments: If you pay via credit card using Shopify Payments, your payment is processed by Shopify International Limited (and its technical partners, such as Stripe).
d.Law enforcement agencies, regulators and other parties for legal reasons. Personal data may be provided to third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and reasonable requests from law enforcement agencies; (b) protect the security or integrity of the Service; (c) exercise or protect the rights, property or personal safety of us, our employees, users of the Service, or the general public; and/or (d) establish or substantiate legal claims of us.
e.Buyers and third parties in connection with a business transaction. Personal data may be provided to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of (part of) our business.
4 HOW WE KEEP YOUR DATA
The time for which we will keep your data will depend on the purposes for which we process them, as explained below:
4.1 We will keep your personal data only for as long as necessary for the purposes we collected it, including for the purpose of complying with legal requirements, accounting, or reporting obligations.
4.2 We will determine the appropriate retention period for personal data based on the nature, sensitivity of the personal data, the potential risk of harm resulting from unauthorized use or unauthorized disclosure of your personal data, the purposes for which we process your personal data and the possibilities of achieving these purposes in another way, and the applicable legal requirements.
- a.Personal data processed by us for the performance of an agreement will be retained for as long as your agreement has not been terminated, and after termination of the agreement, we generally retain your personal data for 6 to 10 years to comply with liability requirements and statutory retention obligations.
- b.Personal data that we process in connection with your purchase of goods and/or services from us. We generally retain your personal data for 6 to 10 years to comply with liability requirements and statutory retention obligations.
- c.For after-sales service, maintenance, and/or warranty requests for products, we generally retain your personal data for 10 years to comply with requirements regarding liability, product conformity, and responsibility.
- d.Personal data processed for direct marketing is retained until you withdraw your consent or object to the processing, at which point it will be promptly deleted or restricted from further use.
- e.Routine customer support inquiries and general communications through Emails, Hotline and Online Chat are generally retained for 1 to 3 years after the respective request has been resolved. Notwithstanding the above, communications that qualify as commercial letters or are relevant for tax purposes are subject to strict statutory retention obligations under German law (e.g., the German Commercial Code and the Fiscal Code) and will be securely retained for 6 to 10 years.
- f.We may retain this data for a longer period, as mentioned earlier, if we believe that such data may be necessary for investigating, defending, or initiating criminal prosecution of you, us, or a third party, or in the event of any claims.
5 DATA STORAGE AND TRANSFER
5.1 Your personal data is primarily stored in the EU/EEA, but may be accessed or processed outside the EEA. We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or damage. All personal data that we collect is stored on secure servers.
5.2 Your personal data may be transferred to, processed and stored in, countries outside the jurisdiction in which you are located and in which we and our third-party service providers or other entities of the Hoymiles Group operate. If you are located within the EEA, your personal data may be processed outside the EEA, including, but not limited to, the US or China (an "International Transfer"). Any International Transfer of your personal data will take place:
- a.to a country or territory that ensures an adequate level of protection for the rights and freedoms of data subjects in connection with the processing of personal data as determined by the European Commission;
- b.to a third party participating in a compliance scheme recognized as providing adequate protection for the rights and freedoms of data subjects as determined by the European Commission; or
- c.on the basis of appropriate safeguards, such as the Standard Contractual Clauses approved by Decision of the European Commission. In such cases, we inform you that we transfer your data with adequate safeguards and always keeping your data safe, using appropriate international data transfer mechanisms, for example the Standard Contractual Clauses with comprehensive transfer impact assessment and any relevant supplementary measures. You may consult the content of such Standard Contractual Clauses through the following link: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
5.3 Outside of the aforementioned cases, and only in exceptional or specific situations, an International Transfer may occur based on your explicit consent (Art. 49(1)(a) GDPR). If we rely on this derogation, we will inform you separately in advance about the details of the transfer and the possible risks associated with such transfers due to the absence of an adequacy decision and appropriate safeguards.
5.4 If you wish to enquire further about International Transfers and the safeguards we rely on, please contact us as set out under Section 9 of this Privacy Policy.
6 YOUR RIGHTS
You have the following rights in relation to your data and our processing of your data:
- a.Right of access. To request access to your personal data that we hold.
- b.Right to data portability. When we are legally permitted to process your data due to your consent or to for the purposes of a contract, as explained in section 2, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you made available to us in a structured, commonly used and machine-legible format, to be able to transmit them to another entity directly without impediments on our part.
- c.Right to rectification. To request that we rectify the personal data that we hold. Please bear in mind that if you are a registered user on the website, you may also access the relevant personal data section of your online account to change or update your personal data. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate, and you undertake to notify to us any change or modification of your data. You will be liable for any loss or damage caused to the website or to the person responsible for the website or to any third party by reporting erroneous, inaccurate or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties.
- d.Right to erasure. To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
- e.Right to restriction of processing. To request that we restrict the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer than necessary.
- f.Right to object. You have the right to object to the processing of your personal data where it is based on our legitimate interests (unless we demonstrate compelling legitimate grounds for the processing). Furthermore, you have the right to object at any time to the processing of your personal data for direct marketing purposes.
- g.Right to withdraw a consent. If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time. Some of the circumstances in which you may withdraw your consent are detailed in Section 2 where we explain for which purposes we process your data.
- h.Right to file a complaint. If you believe that we process your personal data not in accordance with the criteria described herein or with the relevant data protection laws, you may at any time lodge a complaint with the data protection authority of the EEA member state in which you reside or with the data protection authority of the country or state in which we have our registered office. The competent supervisory authority at our registered office is:
Der Hessische Beauftragte für Datenschutz und Informationsfreiheit
Wilhelmstraße 7
65185 Wiesbaden
Tel. +49 611 1408 0
Fax +49 611 1408 611
E-mail: poststelle@datenschutz.hessen.de
Website: https://www.datenschutz.hessen.de/
A list of all data protection authorities in the European Union and the European Economic Area can be found here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
We will process your above request of your personal data within one month of receipt. If your request is particularly complex, we may extend this deadline by an additional two months. We will notify you of any such extension and the reasons for the delay within the initial timeframe.
7 COOKIES AND SIMILAR TECHNOLOGIES
7.1 We use cookies and similar devices to facilitate your browsing in the website, understand how you interact with us and, in certain cases, to be able to show you advertisements in accordance with your browsing habits. Please read our Cookies Policy to understand with greater detail the cookies and similar devices that we use, their purpose, how to manage your preferences, as well as other information of interest.
7.2 We only use cookies and similar technologies (with the exception of necessary cookies) after you have given us your explicit consent. To respect your decision, we use a Consent Management Tool (CMT) that allows you to view and modify the consent you have given. In addition, we provide information about which cookies or similar technologies we use, what information we automatically collect via the cookies or technologies, how we use this information, and whether we share this data with third parties.
8 CHANGES TO THE PRIVACY POLICY
We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the website (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality.
In any case, we suggest you to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website and our App.
9 PRIVACY CONTACT
If you have any questions about this Privacy Policy, please feel free to contact us at: service@hoymiles.com
ANNEX: DETAILED INFORMATION BY FUNCTION
1.Account Registration and Management
If you decide to become a registered user of our website, we need to process your data to identify you as a user of the website and grant you access to its various functionalities, products and services available to you as a registered user. You may delete your registered user account by contacting us through Customer Service.
Categories of personal data processed: user account data, technical, security and account operations data, user consent records
Purpose of the processing of the personal data: to help create unique user account for you; ensure proper functionality for logging in/out , resetting the password and maintain the correct user login status; displaying the contents in relevant language depending on your preset country.
Legal basis for processing personal data: the performance of a contract in accordance with Article 6 paragraph 1 lit. b) GDPR.
Third parties to share your personal data with:
- Your data is hosted and processed on our behalf by our e-commerce website provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. Because this involves data processing on servers potentially located outside the EEA (e.g.,US), appropriate safeguards (such as Standard Contractual Clauses) have been implemented to ensure your data remains protected. You can find more information about the processing of your personal data here: https://www.shopify.com/de/legal/datenschutz
- Your data will be shared with our joint controller Hoymiles Power Electronics Inc.
Retention period: As long as you own a website account
2.Product purchase
Categories of personal data processed: user contact data, user account data, order information, economic and transactions information
Purpose of the processing of the personal data: processing of the purchase of our products from reservation/order to delivery; payment selection and payment processing; to contact you for updates or informative notices related to the contracted functionalities, products or services; to provide you financial service; for invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the website.
Legal basis for processing personal data: the performance of a contract in accordance with Article 6 paragraph 1 lit. b) GDPR.
Third parties to share your personal data with:
- Your data will be shared with our joint controller Hoymiles Power Electronics Inc.;
- Shopify, our e-commerce website provider;
- Our payment service provider, your payment data will be shared with payment service provider depending on which payment method you chose. They are:
- PayPal: If you choose PayPal, your data is transmitted to PayPal (Europe) S.à r.l. et Cie, S.C.A. For more information, please visit:
https://www.paypal.com/webapps/mpp/ua/privacy-full and https://www.paypal.com/webapps/mpp/ua/cookie-full
- Klarna: If you choose Klarna's payment options (e.g., Pay Later), we will transmit your personal and order details to Klarna Bank AB (publ), so Klarna can assess whether you qualify for their payment methods and tailor those methods for you. For more information, please visit: https://www.klarna.com/nl/privacy/
- Shopify Payments: If you pay via credit card using Shopify Payments, your payment is processed by Shopify International Limited (and its technical partners, such as Stripe). For more details, please visit: https://www.shopify.com/de/legal/datenschutz and https://stripe.com/privacyShopify payment
-Our logistic, transport and delivery partner.
Retention period: We generally retain your personal data for 6 to 10 years to comply with liability requirements and statutory retention obligations.
3.Product Reviews
If you choose to leave a review for a product you have purchased, we need to process your data to publish your feedback on our website. Providing a review is entirely voluntary. By submitting a review, you agree to have your username, country, and review content displayed publicly on the respective product page. You may withdraw your consent and request the deletion of your review at any time by deleting the review contents yourself.
Categories of personal data processed: review data
Purpose of the processing of the personal data: to publish your product review on our website; to provide other customers with authentic feedback and country-specific context to help them make informed purchasing decisions; to maintain transparency and consumer trust on our platform.
Legal basis for processing personal data: your freely given consent in accordance with Article 6 paragraph 1 lit. a) GDPR.
Third parties to share your personal data with:
- Please note that once published, your review (including your username and country) will be publicly visible to any visitor of our website.
- Your data is hosted and processed on our behalf by our e-commerce website provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. Because this involves data processing on servers potentially located outside the EEA (e.g., US), appropriate safeguards (such as Standard Contractual Clauses) have been implemented to ensure your data remains protected. You can find more information about the processing of your personal data here: https://www.shopify.com/de/legal/datenschutz
- Your data will be shared with our joint controller Hoymiles Power Electronics Inc.
Retention period: Until you withdraw your consent (e.g., by requesting the deletion of your review) or until the reviewed product is permanently removed from our store catalog.
4.Marketing
If and when you subscribe to our newsletter, we will process your personal data to manage your subscription, including to send customised information on our products or services through email.
If you accepted cookies for marketing, Show you ads on the Internet which you may see when visiting websites and apps, for example, on social media. The ads you see may
be random, but on other occasions they may be ads related to your preferences or purchase and browsing history. If you would like more information in this respect, please review our Cookies Policy. Likewise, you can reset your advertising ID or disable personalised ads on your device, adjusting your preferences in settings section of your device.
Categories of personal data processed: user account data, user contact data, user consent records, connection, tracking, analytics, and advertising data.
Purpose of the processing of the personal data: to give you recommendations based on your interactions with us; show you ads on the Internet.
Legal basis for processing personal data: User's consent in accordance with Article 6 paragraph 1 lit. a), GDPR.
Third parties to share your personal data with:
Your data will be shared with our joint controller Hoymiles Power Electronics Inc.
Meta Pixel, Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. and Meta Platforms Inc. (1 Hacker Way, Menlo Park, California 94025, USA).You can find more information about the Meta Pixel here:
https://de-de.facebook.com/business/help/742478679120153?id=1205376682832142
Google Ads, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Depending on the user location and the specific Google Ads, conversion measurement, remarketing, or data-sharing functions used, Google LLC and other Google affiliates may also receive or process personal data.
You can find more information about the processing of your personal data here: www.google.com/policies/privacy/.
In addition, you can find information about how Google as a company handles personal data in a business context on Google's Business Data Responsibility Site:
https://business.safety.google/privacy/ .
Retention period: For newsletter service, we will process your data until you unsubscribe or cancel your website account; for online personalized ads, please visit our Cookie Policy for detailed retention information; for user consent logs, we normally retain it for 3 years after you withdraw consent or delete your website account.
5.After-sales, Maintenance And Service
To ensure proper maintenance and service of the our product, we may request that you make your product available. You can contact us for maintenance services such as general maintenance and repair. When you request such a service, we ask you to provide personal data and information regarding your purchased products. We store information regarding your after-sales requests to monitor the life cycle of our products and to ensure the availability of spare parts.
Categories of personal data processed: user contact data, user account data, order information.
Purpose of the processing of the personal data: to provide after-sale services; handling warranty claims; protection against fraud; provide payment service; provide maintenance and other related services.
Legal basis for processing personal data: the performance of a contract in accordance with Article 6 paragraph 1 lit. b) GDPR.
Third parties to share your personal data with:
Your data will be shared with our joint controller Hoymiles Power Electronics Inc.
Shopify, our e-commerce website provider;
Wetech GmbH, Boersenstrasse 7-11, 60313 Frankfurt am Main, Our after-sales service partner in the EEA;
Our payment service provider.
Retention period: we generally retain your personal data for 10 years to comply with requirements regarding liability, product conformity, and responsibility.
6.General Questions, Feedback or Customer Support Requests
You can contact us by email, telephone, or via the feedback function we provided on our website (see ‘How Can We Help You’ page), we necessarily process the personal data you provide to us. Besides, you can directly send messages to us via our online chat function.
Categories of personal data processed: user account data, user contact data, order information, and feedback data.
Purpose of the processing of the personal data: to communicate with you and to answer your questions and complaints about the Services; to provide you with good customer service and to follow up on your request.
Legal basis for processing personal data:
Performance of a contract (Art. 6(1)(b) GDPR): If your request relates to an existing order, a purchased product, or steps taken at your request prior to entering into a contract (e.g., pre-sales inquiries).
Legitimate interest (Art. 6(1)(f) GDPR): If you contact us with general questions, feedback, or complaints unrelated to a specific contract. Our legitimate interest lies in providing high-quality customer support, communicating effectively with our users, and improving our Services based on your feedback.
Third parties to share your personal data with:
Your data will be shared with our joint controller Hoymiles Power Electronics Inc.
Shopify, our e-commerce website provider.
Retention period: routine customer support inquiries and general communications through Emails, Hotline and Online Chat are generally retained for 1 to 3 years after the respective request has been resolved. Notwithstanding the above, communications that qualify as commercial letters or are relevant for tax purposes are subject to strict statutory retention obligations under German law (e.g., the German Commercial Code and the Fiscal Code) and will be securely retained for 6 to 10 years.
7.Improvement of Service and Product
If you access our website, contact us through email, phone call or online chat, we inform you that we will treat your data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our website and with the actions we implement on other websites and apps, so we can improve our services, please noted that we generally use aggregated data so that you cannot be identified personally.
Categories of personal data processed: feedback data, user contact data, tracking, analytics, and advertising data
Purpose of the processing of the personal data: to improve the user experience and provide a higher quality service.
Legal basis for processing personal data:
Your explicit consent (Art. 6(1)(a) GDPR): For the use of Google Analytics, tracking technologies, and the processing of related data. This processing only takes place if you have actively opted-in via our Cookie Banner. You can withdraw your consent at any time.
Legitimate interest (Art. 6(1)(f) GDPR): For evaluating basic, anonymized server logs to ensure the technical stability and fundamental optimization of our website.
Third parties to share your personal data with:
Your data will be shared with our joint controller Hoymiles Power Electronics Inc.
Shopify, our e-commerce website provider;
Email service provider;
Google Analytics,Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. if you give your consent to Google Analytics, we will use the data collected by it to conduct analysis to improve our services and products.You can find more information about the processing of your personal data here:
https://support.google.com/analytics/answer/6004245?hl=de https://policies.google.com/privacy?hl=de&gl=de .
https://policies.google.com/technologies/cookies?hl=en
Retention period: Your personal data will be retained only for as long as strictly necessary to fulfill the purposes of service improvement and analysis, generally not exceeding 24 months. However, we primarily process this information in an aggregated or anonymized format. Once the data is permanently anonymized and can no longer identify you personally, we may retain such statistical data indefinitely.
8.Answers To Questions From Authorities, Courts Or Other Third Parties
When we receive a request from authorities, courts, or parties who are entitled to make a legal claim or where processing is necessary for the establishment, exercise or defence of legal claims, we will – under specific conditions – provide the relevant information to the requesting party to comply with our statutory obligations or to pursue our legitimate interests in establishing, exercising, or defending legal claims.
Categories of personal data processed: user contact data, claim records,and any other specific transaction or interaction data strictly required for the inquiry.
Purpose of the processing of the personal data: to answer questions from authorities, courts, or other third parties.
Legal basis for processing personal data: Compliance with a legal obligation to which we are subject (Article 6(1)(c) GDPR), legitimate interest, Article 6 paragraph 1 lit. f) GDPR.
Third parties to share your personal data with:
Your data will be shared with our joint controller Hoymiles Power Electronics Inc.
Government agencies, regulatory bodies, law enforcement, and courts in the event of an investigation or legal proceeding. Involved third parties (such as external legal counsels or opposing parties) who have a lawful basis to receive your personal data.
Retention period: Personal data processed for these purposes will be retained only as long as necessary to fulfill the legal obligation or to assert, exercise, or defend legal claims. Once the specific administrative or legal proceeding is concluded, data is retained until the expiry of relevant statutory retention obligations (e.g., commercial and tax retention laws) and statutory limitation periods.
