30-Day Money-Back Guarantee

We want you to feel confident when shopping with us. That’s why we offer a 30-Day Money-Back Guarantee, giving you enough time to receive and evaluate your product.

If you are not fully satisfied with your order, you may request a return within 30 days of delivery. Once your return is approved and the item is received, we will process your refund according to the conditions below.

 

What the Guarantee Covers?

The 30-Day Money-Back Guarantee applies to eligible purchases made through the Hoymiles Official Online Store. The specific conditions, exclusions, return requirements, and refund process are subject to our Return & Exchange Policy.

 

Change of Mind Returns

If you simply change your mind or no longer want the product:

• You may still return the item within 30 days
• The item must be unused, in original packaging, and in resalable condition
• Please note that due to the large size and high logistics cost of our products, return shipping fees for change-of-mind returns will be borne by the customer
• We kindly ask you to carefully confirm your needs before placing an order

We appreciate your understanding in helping us maintain fair and sustainable logistics practices.

 

How to Start a Return?

To initiate a return, please follow our guide: How to Start a Return or Exchange? This page provides step-by-step instructions for submitting your return request and sending your item back.

 

Refund Processing

We will refund your order within 7 business days, once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing times may vary depending on your payment provider

We always aim to make the process as smooth and transparent as possible, so you can shop with confidence.