How to Start A Return or Exchange?

We want to make the return and exchange process as smooth as possible. Please follow the steps below to ensure your request is handled quickly and correctly.

Step 1: Submit Your Request

  • Step 2:

    Receive Return Instructions

    Once your request is approved, we will provide:

    ● The correct return shipping address

    ● A shipping label (if applicable)

    ● Detailed packing and return instructions

  • Step 3:

    Ship the Product Back

    Please securely pack the product and ship it according to the instructions provided. For balcony energy storage products, we strongly recommend using proper protective packaging to avoid damage during transit.

  • Step 4:

    Warehouse Inspection

    Once the returned product arrives at our warehouse:

    ● We will receive and inspect the unit.

    ● We will verify its condition and confirm eligibility for return or exchange.

  • Step 5:

    Final Resolution

    After inspection and confirmation:

    ● For Exchanges: We will arrange a replacement unit and ship it to you as soon as possible.

    ● For Refunds: Refunds will be processed within 7 business days after approval.

Return Shipping Policy

We provide a 30-day satisfaction guarantee. However, for orders with no quality issues (such as change of mind or personal preference), customers are responsible for the return or exchange shipping cost.

Need Assistance?

If you have any questions at any stage of the process, please contact our support team. We are committed to ensuring a safe, reliable, and transparent after-sales experience. Thank you for choosing Hoymiles.