We offer a 30-day money-back guarantee on all products. Items must be returned within 30 days of delivery and meet our return conditions. Learn more about Hoymiles return policy.

Yes, exchanges are available. If you would like a different model or configuration, please contact our support team and we will assist you.

Items must be unused, in original condition and packaging, and include all accessories and components. Products showing signs of misuse or improper installation may not be eligible.

● For confirmed quality issues (non-man-made defects), we cover return shipping.

● For personal reasons (e.g., change of mind), the customer covers return shipping.

Yes, VAT will be refunded in accordance with the returned items.

Yes, if you return only part of your order, a partial refund will be issued based on the returned items.

No, discounts applied to the original order are non-refundable.

Please contact our customer support team with your order details and reason. We will guide you through the process.

Once we receive and inspect the returned item, refunds or exchanges are typically processed within 7 business days.

Please contact us immediately. We will first provide remote technical support. If unresolved, we will arrange a replacement or refund.

Installed or used products are generally not eligible unless there is a confirmed quality issue.

Yes, original packaging is required for safe return and eligibility.