Warranty FAQs
What is the warranty period for your products?
Our battery products come with a 10-year warranty, microinverters come with a 12-year warranty, and smart meters with 2-year warranty.
What about accessories such as cables and small parts?
Accessories like cables and other consumable parts are covered by 2-year warranty.
What does the warranty cover?
The warranty covers manufacturing defects and performance issues under normal use conditions.
What should I do if my product has an issue?
If you experience any issue, please contact our support team. We will first provide remote technical support to diagnose and resolve the problem.
Will I need to send the product back for repair?
In most cases, no return is required at the beginning. Our technical team will attempt to solve the issue remotely first.
What happens if the issue cannot be solved remotely?
If the problem cannot be resolved through remote support, we will provide a direct replacement of the product.
Do I need to pay for warranty replacement shipping?
If the issue is confirmed as a product defect under warranty, replacement costs and shipping will be covered by us.
Does the warranty cover improper installation or misuse?
No, the warranty only covers normal use conditions and manufacturing-related issues.
How do I make a warranty claim?
Please contact our customer support with your order details, product information, and a description of the issue. Our team will guide you through the next steps.
