Yes, we offer free shipping for all orders shipping to Germany (DE) . For other EU countries, shipping fee will be calculated at checkout.

Orders are typically processed within 2–3 business days before shipment.

Delivery usually takes 3–5 business days for orders within Germany after dispatch. For other EU countries, delivery typically takes 3–7 business days. Please note that shipping times may vary due to weather, regulations, order volume, or other unavoidable circumstances.

Yes. We ship outside Germany. For supported shipping country list, please check our shipping policy.

Yes, once your order has shipped, you will receive a tracking number via email to monitor your delivery status.

For orders within the EU, no additional customs duties or import taxes apply.

We work with reliable logistics partners such as DHL, DPD, or UPS depending on the destination.

If your order has not been shipped yet, you can contact our support team to request an address change. However, if your order has been shipped, you can't change your shipping info anymore, so please double check the shipping info before placing your order.

The carrier may attempt redelivery or leave the package at a pickup point, depending on local logistics policies.

Orders are processed on business days only. Shipping and delivery times may be affected by public holidays.

Some high-value orders may require a signature upon receipt depending on the carrier.

If you notice an error in your shipping address, please contact us as soon as possible. If your order has not been shipped yet, we can update the address for you. Once the order has been dispatched, we may no longer be able to make changes, and you may need to contact the carrier directly to request a redirection.